Standard Terms and Conditions

General Reservations

For changes in the number of guests, timing, or menu, please notify us as soon as possible so that we can accommodate the changes. Otherwise, we will adhere to the agreed-upon terms.

Reservations with more than 8 guests

To avoid unnecessary waiting time for you and other guests, we kindly request that the food be pre-ordered. For changes in the number of guests, timing, or menu, please notify us as soon as possible so that we can accommodate the changes. Otherwise, we will adhere to the agreed-upon terms. Drinks for the meal are best ordered during the event and will be settled together with the food for the entire party. Individual payments are not possible to minimize waiting time for you and other guests, but we are happy to split the bill among multiple tables if desired.

Reservations with more than 20 guests

As a group, it is necessary to choose a set menu in advance. Children and vegetarians are exceptions. Unfortunately, we are unable to accommodate different menus due to our kitchen and restaurant planning. Drinks for the meal are best ordered during the event and will be settled together with the food for the entire party. Individual payments are not possible to minimize waiting time for you and other guests, but we are happy to split the bill among multiple tables if desired. For changes in the number of guests, timing, or menu, please notify us as soon as possible so that we can accommodate the changes. Otherwise, we will adhere to the agreed-upon terms. For larger future reservations, we typically request a reservation fee of DKK 3,000, which will be deducted from the final bill. All changes must be made in writing via the email kontakt@faergecafeen.dk.

Reservations during the Christmas season

However, there are slightly different rules for major Christmas party dates, Fridays, and Saturdays from November 11th to December 26th, where a reservation fee of DKK 200 per registered guest applies to all events. If payment is not received, we reserve the right to cancel the reservation.

General principles

Christianshavn Færgecafé is a smoke-free restaurant, but smoking is allowed in our outdoor areas. A fee, as determined by Christianshavn Færgecafé, applies for bringing your own wine, chocolate, cake, etc. Orders and changes to the event reservation are only valid after written confirmation from both parties. Lunch parties must vacate the restaurant by 5:00 PM unless otherwise agreed. The restaurant closes no later than 11:00 PM unless otherwise agreed. If the entire restaurant is not booked, table arrangements will be set by Christianshavns Færgecafé to accommodate other guests. When the restaurant is booked exclusively, guests can determine the table arrangements. The use of confetti and other behaviors requiring additional cleaning may incur cleaning costs of DKK 500 per hour or part thereof.

Cancellation

For cancellations or reductions in the number of participants up to 30 days before the event, the full amount will be refunded or offset against the final bill. For cancellations or reductions in the number of participants later than 30 days before the event, we request compensation for the planning of the reserved seats and our staff scheduling. Unless otherwise agreed, the following fees apply:

• 25% of the full menu price for cancellations later than 30 days before.

• 50% of the full menu price for cancellations later than 15 days before.

• 75% of the full menu price for cancellations later than 4 days before.

• 100% of the full menu price for cancellations on the day of the event. For parties that have reserved a venue, the minimum turnover requirement still applies regardless of of the reduction in the number of persons. All cancellations must be made in writing via email to kontakt@faergecafeen.dk and must be confirmed by email.

Please note that both parties are, of course, bound by the reservation in accordance with Horesta.

Force majeure

In extremely extraordinary circumstances beyond the control of the parties, cancellation can occur without charge. Christianshavnerfærgen is a real ferry that floats on the water. This contributes to making an event or conference on Christianshavnerfærgen a unique experience. However, it also means that under extreme and rare weather conditions, it may be necessary to cancel the "voyage" like on other real ships. In such a case, the "ticket price" will be refunded, of course.

If you have any questions or changes to your reservation, please feel free to contact us.

Best regards,